Shipping policy
Shipping Policy
Last updated: 29/09/2026
Overview
At FemboyBox, we're committed to a seamless and discreet experience from checkout to delivery. This policy explains how we ship, how long it takes, and what happens if something goes wrong.
Discreet packaging
All orders ship in plain, unbranded packaging with no indication of the contents. There's no FemboyBox branding on the outside of your parcel.
Your billing statement will show FB2026, not FemboyBox.
Shipping destinations
We ship worldwide to most countries and regions, including the United States, United Kingdom, Canada, Australia, New Zealand, across Europe, and much of Asia and South America.
We also ship to APO, FPO, and DPO military addresses. Enter your base address at checkout as normal.
If you're unsure whether we ship to your location, email contact@femboybox.com before ordering.
Shipping rates
- Standard shipping: $5.95 USD
- Free shipping: on all orders of $60 USD or more
Spend more and you'll unlock free gifts too: free thigh highs over $100 USD, and free cat paw socks over $150 USD.
Processing time
Orders are processed within 1 to 3 business days after your order confirmation email, excluding weekends and public holidays. During peak and festival seasons this may extend to 5 to 10 business days.
You'll receive a shipping confirmation email with tracking once your order is on its way.
Cancellations are accepted within 48 hours of ordering, provided your order hasn't already been dispatched. See our Refund Policy for details.
Delivery estimates
These are estimates from dispatch, not from the date you ordered. Add your processing time on top.
| Destination | Estimated delivery |
|---|---|
| Australia & New Zealand | 5–12 business days |
| United States | 5–12 business days |
| Canada | 5–12 business days |
| Mexico | 5–12 business days |
| United Kingdom | 8–15 business days |
| France & Germany | 8–15 business days |
| Rest of Europe | 10–21 business days |
| India | 9–21 business days |
| Brazil & South America | 9–21 business days |
| Rest of world | 5–21 business days |
Delivery times may be extended during peak seasons, by customs processing, or by carrier disruptions outside our control.
Order tracking
Once your order ships you'll receive a confirmation email with your tracking number. You can track your parcel at any time through the link in that email.
If your tracking hasn't updated for more than 10 business days, contact us at contact@femboybox.com and we'll look into it.
Shipping Protection
Shipping Protection is an optional add-on you can select in your cart before checkout. When added, your order is covered for:
- Loss in transit
- Theft after delivery
- Damage in transit
If any of these happen, email contact@femboybox.com within 30 days of the expected delivery date with your order number, and photos if the item arrived damaged. We'll reship your order or refund you in full, whichever you prefer.
Shipping Protection doesn't cover parcels returned because they weren't collected, parcels undeliverable due to an incorrect address, customs seizures, or change of mind.
Lost, stolen, or damaged parcels
If your order arrives damaged: email contact@femboybox.com within 30 days of delivery with your order number and clear photos. Keep the packaging and the item until the claim is resolved.
If tracking shows delivered but your parcel hasn't arrived: first check around your property, with neighbours, and anyone else at your address, and look at your tracking page for any delivery notes or photos. If it still hasn't turned up after 48 hours, contact the carrier to open a delivery investigation, then let us know the outcome.
If tracking has stalled: contact us and we'll open an investigation with the carrier on your behalf.
With Shipping Protection, we'll reship or refund in full. Without it, we assess each case individually and will always work with you to reach a fair outcome.
Nothing in this policy limits your rights under the Australian Consumer Law, or under the consumer laws of the country you live in.
Address accuracy
Please check your delivery address carefully at checkout, including any apartment, unit, or building number.
If your address is incorrect or incomplete, email contact@femboybox.com within 48 hours and we'll update it if your order hasn't shipped.
Parcels returned or undeliverable because of an incorrect or incomplete address are the customer's responsibility. Redelivery costs may apply.
Uncollected parcels
Some carriers hold parcels at a depot, locker, or post office for a limited period before returning them to sender. If you receive a collection notice, please collect your parcel as soon as possible.
Parcels returned to us because they weren't collected are the customer's responsibility. Contact us at contact@femboybox.com and we'll look at arranging redelivery, which may incur a further shipping charge, or a refund less shipping costs.
P.O. boxes and parcel lockers
We can ship to some P.O. boxes and parcel lockers, but the final delivery carrier in your country may not accept them. We recommend using a physical street address where possible.
If you'd prefer delivery somewhere other than home for privacy reasons, a workplace or a trusted friend's address works well.
Customs, duties, and taxes
Customs fees, duties, and import taxes are the customer's responsibility and aren't included in the price you pay at checkout. Charges vary by country and are set by your local customs authority.
Additional information for customs
Some countries require a tax identification number for customs clearance, such as a CPF for Brazil. Where this applies, you'll be asked for it at checkout or by email before dispatch.
Orders without the required information may be delayed, returned, or destroyed by customs.
Customs delays
Parcels can occasionally be held by customs. This is outside our control. If your parcel is held, contact your local customs office or postal service with your tracking number. Let us know at contact@femboybox.com and we'll help where we can.
Shipping restrictions
Certain items may be restricted from shipping to specific countries due to local laws and regulations. If your order is affected, we'll contact you directly to arrange an alternative or issue a refund.
Policy updates
This Shipping Policy may be updated periodically to reflect changes in our practices, or for operational, legal, or regulatory reasons. Updates will be posted on this page with a revised date.
Contact
Email: contact@femboybox.com
Include your order number in your first message so we can help faster.