Refund policy
Refund Policy
Overview
At FemboyBox, we want you to love everything you order. This policy covers returns, exchanges, refunds, and what happens if something goes wrong with delivery.
If you have any questions, email us at contact@femboybox.com.
Returns and change of mind
We accept returns on eligible items within 30 days of delivery.
To be eligible, items must be unused, unwashed, and in their original condition with all tags attached.
To start a return, email contact@femboybox.com with your order number and the reason for return. We'll confirm whether the item is eligible and send you the return address. Please don't post anything back before contacting us.
Return shipping is the customer's responsibility. Returns are sent to our warehouse in Australia. We recommend a tracked service, as FemboyBox isn't responsible for return parcels lost in transit.
Once we receive and inspect the item, we'll refund you to your original payment method within 5 to 7 business days.
Low-value items: for items under $25 USD, we may approve a refund without requiring the item back. We'll let you know when you contact us.
Items that can't be returned
For hygiene reasons, the following can only be returned if unworn, unwashed, and still sealed in their original packaging:
- Underwear, briefs, panties, and thongs
- Socks, stockings, and thigh highs
- Any other intimate apparel
Once the packaging is opened on these items, we can't accept a change-of-mind return. This doesn't affect your rights if an item arrives faulty or damaged.
We also can't accept returns on:
- Gift cards
- Free gift items received as part of a spend threshold
If you return part of an order and the remaining total falls below a free gift threshold, we'll either ask for the gift back or deduct its value from your refund.
Sizing and exchanges
If something doesn't fit as expected, we offer a one-time size exchange for the same item in a different size, subject to availability.
Items must be returned in original condition within 30 days of delivery, and return shipping is the customer's responsibility.
You can also choose a refund instead of an exchange under the same conditions. Refunds aren't limited to one per order.
Every product page has a size guide. If you're unsure before ordering, send us your measurements and we'll help you choose.
Faulty or damaged items
If your item arrives faulty, damaged, or isn't what you ordered, email contact@femboybox.com within 30 days of delivery with your order number and clear photos showing the problem.
Once we've confirmed the fault from your photos, we'll offer a full refund or a replacement, whichever you prefer, at no cost to you. If we need the item returned, we'll cover the return shipping.
This is in addition to your rights under the Australian Consumer Law and any consumer protections that apply in your country.
Delivery problems
Parcel marked delivered but not received
Occasionally a parcel is marked delivered before it actually arrives, or is left somewhere unexpected. First, please check:
- Around your property, including behind gates, planters, and porch furniture
- With neighbours and anyone else at your address
- Your tracking page for any delivery notes or photos
If it still hasn't turned up after 48 hours, contact the carrier directly and ask them to open a delivery investigation. Their contact details are on your tracking page. Let us know the outcome at contact@femboybox.com and we'll take it from there.
Parcel not collected
Some carriers hold parcels at a depot or locker for a limited time before returning them. If you get a collection notice, please collect it as soon as you can. Parcels returned to us because they weren't collected are the customer's responsibility, but contact us and we'll look at redelivery or a refund.
Incorrect or incomplete address
If a parcel can't be delivered because of an incorrect or incomplete address, email us at contact@femboybox.com with the correct details and we'll arrange redelivery where possible. Redelivery costs may apply. Please double-check your address at checkout, including any apartment or unit number.
Customs delays
Parcels can occasionally be held by customs. This is outside our control, and any customs or import charges are the customer's responsibility. If your parcel is held, contact your local customs office or postal service with your tracking number.
Shipping Protection
Shipping Protection is an optional add-on you can select in your cart. When added, it covers your order for:
- Loss in transit
- Theft after delivery
- Damage in transit
If any of these happen, email contact@femboybox.com within 30 days of the expected delivery date with your order number and, for damage, clear photos. We'll reship your order or refund you in full, whichever you prefer.
Shipping Protection doesn't cover parcels returned because they weren't collected, parcels undeliverable due to an incorrect address, customs seizures, or change of mind. Without Shipping Protection, these situations are assessed case by case.
Shipping Protection itself is non-refundable once your order has shipped.
Order cancellations
Cancellations are accepted within 48 hours of placing your order, provided it hasn't already been dispatched. Some orders are dispatched within 48 hours, so contact us as soon as possible.
Email contact@femboybox.com with your order number. Cancellation requests must come from the original purchaser.
Once an order has been dispatched, it can't be cancelled, but you're welcome to return it under our 30-day returns policy.
How refunds are issued
For security, all refunds are issued to the original payment method used at checkout. We can't refund to a different card or account.
If your original payment method is no longer active, contact your bank or payment provider, who can usually redirect the refund for you.
Refunds are processed within 5 to 7 business days of approval. Depending on your bank, it may take a further 5 to 10 business days to appear.
Please never share card details or financial information by email or direct message. We'll never ask for them.
Contact
Email: contact@femboybox.com
Include your order number in your first message so we can help faster.